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Hiring new workers

Comprehensive information and answers to questions related to labor hiring, including personal interviews, contracting, contract insurance, contract complaints, maarofa, domestic labor services, and direct transfers.

General

Laborer interview

Recruitment (contracting)

Contract insurance

Contract complaints

Maarofa

Last modified: 04/12/2026 - 4:13 PM Saudi time

Hiring new workers

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Hiring new workers

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What is the unified recruitment journey?

What is the expected period to respond to the recruitment request?

The visa application was rejected, what is the status of the recruitment application?

What are the payment methods available to pay the cost of recruitment?

In the case of contract cancellation within the first 5 days after payment, what is the procedure for returning the paid amount?

In the case of contract cancellation after 6 days or more since the payment, what is the procedure for returning the paid amount?

What is the AI-Powered Personal Interview Service?

What is the cost of the personal interview?

How can I pay for the personal interview service?

How can I conduct the personal interview?

What is the timeframe for the office to conduct the personal interview?

What happens if the personal interview is not conducted within the specified timeframe?

How can I view the result of the personal interview?

Can I conduct the personal interview during the recruitment process?

Can I conduct a personal interview for workers inside the Kingdom?

Can the personal interview request be canceled within the specified timeframe?

Will the personal interview results be hidden after a certain period of time?

What information is required about the domestic worker to request a personal interview?

What are the stages of recruitment through the unified journey?

I received a message stating receipt of recruitment offers, how can I offer it?

The visa application has been rejected after payment, how can I amend the application?

How can I follow up the recruitment application?

How can a contract be canceled?

How can I submit an application for a domestic worker visa for people with special needs?

Is it possible to contract on previously issued visas?

Is it possible to contract if there is more than one visa issued for the same profession, country and destination?

How long does it take to respond to the request?

What are the payment methods for paying the contracting cost?

Are cancelation policies also apply when paying as installments?

What is the minimum and maximum contract value to benefit from the installment service?

What are the procedures that can be taken against the violated recruitment office/company?

How can I follow up the status of the refund request?

How can I know the refund amount?

Does the recruitment company/office guarantee the eligibility of the laborers chosen by the employer himself (pre-selected recruitment)?

Do laborers that were employed through private companies get picked up from airports?

Does the office/recruitment company have a maximum limit for recruitment?

What are the elements of the contract between the employer and the domestic laborer?

Can the employer terminate the contract during the trial period without any liability?

What steps are taken at the end of the contract in case of the death of one of the parties?

Can agents contract on behalf of their client in the office contracting service?

Is it possible to contract electronically using a visa issued by government Individual Offices?

What is domestic labor contract insurance?

Who benefits from insurance for domestic labor contracts?

Is insurance on domestic labor contracts mandatory on current laborers or when domestic labor transfer?

What is the process of contract insurance issue?

How can I complaint in case of recruitment office not paying the insurance cost to insurance company?

When the contract insurance policy should be issued?

When the contract insurance policy should be activated?

What is the validity period of the insurance policy?

Where can I find my laborer's insurance policies information?

When any problem occurs during the first 90 days, who is responsible for the compensations?

What are the included benefits of domestic labor contracts insurance?

How can I request compensation if I am eligible for compensation?

What is the process in case of claim rejection by the insurance company?

What is the process in case of conflict with insurance company on compensation amount?

Can I change the current insurance policy?

Can I cancel the contract insurance policy?

Can I refund the insurance amount for the remaining period in case of contract cancellation, domestic labor transfer and other?

What is health insurance for domestic laborers?

Who benefits from health insurance for domestic laborers?

Is health insurance for domestic laborers mandatory?

What is the Electronic Complaints Management System?

How can I submit a complaint against a recruitment office?

How can I track or inquire about the status of my complaint?

Can I cancel a complaint after submitting it?

What is the expected time to resolve a complaint?

What happens if the office does not respond within the 2 days deadline?

What are the procedures for refunding recruitment fees?

Contracted with a recruitment office using the Office Contracting Service. How can I submit a complaint?

Can I submit a complaint on an expired contract?

How can elderly individuals submit a complaint?

How can persons with disabilities submit a complaint?

What is the Electronic Financial Claim System?

What is the required procedure to submit a financial claim?

What is the expected time to receive the financial claim amount?

When is a financial claim closed?

How can I track the status of my financial claim?

How do I know the refunded amount after submitting a financial claim?

What is Maarofa services?

How to benefit on Maarofa services?